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Frequently Asked Questions

Everything you’d like to discover about elaves and its system.

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Live SupportWeekdays 09:00–19:00 (TR time), in Turkish.Weekdays 09:00–19:00

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Frequently Asked Questions

Setup & First StepsWhat is Elaves?

Setup & First StepsWhat is Sunny?

Setup & First StepsWhat's in the box and how do I set it up?

Setup & First StepsHow do I pair Sunny with the app?

Setup & First StepsWhich languages does Sunny offer content in?

Setup & First StepsWhat age is Sunny suitable for?

Charging & BatteryHow do I charge Sunny and how long does it last?

Charging & BatteryI've lost my charging cable. What can I charge Sunny with?

Charging & BatteryCan my child charge Sunny?

Charging & BatteryCan my child use Sunny while it's charging?

Charging & BatteryCan I leave Sunny plugged in overnight?

Charging & BatterySunny gets warm while charging. What should I do?

Safety & CareIs Sunny waterproof — can it be used in the bath?

Safety & CareWhat should I do if Sunny gets wet?

Safety & CareHow do I clean Sunny and what's it made of?

Safety & CareIs Sunny safe? What certifications does it have?

Using SunnyHow does Sunny work?

Using SunnyWhat kind of content does Sunny offer? Can I create AI stories?

Using SunnyCan Sunny be used offline or on the go?

Using SunnyIs the volume safe for my child?

Using SunnyWhat is the Elaves app for?

Using SunnyHow does Sunny help with sleep routines?

Using SunnyHow does the Elaves Methodology work?

Orders & ShippingHow much does Sunny cost?

Orders & ShippingHow long does shipping take, is it free, and can I track it?

Orders & ShippingDo you ship internationally?

Returns & WarrantyWhat is the return window and how do I return Sunny?

Returns & WarrantyWhen will I be refunded?

Returns & WarrantyHow long is the warranty and what if my Sunny is faulty?

Returns & WarrantyHow is my data protected? (KVKK/GDPR)

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